The SmartTrust helpdesk service and the SmartTrust software maintenance service are maintained through Support Agreements, available through our sales organization. Customers can report problems 24 hours a day via mail, fax or phone.

Standard support level
A very high support level for SmartTrust standard products. Standard support gives you 24/7 supports, and helps you proactively resolve system problems and better manage key business systems.

Advanced support level
Designed to support around-the-clock, business critical systems. Advanced support is Smart Trust's comprehensive, high-availability system support solution based on standard products.

Helpdesk
The helpdesk is divided into several lines of support where different categories of support personnel will work to resolve a problem.

On site support
SmartTrust provides on site support on request. For more information contact your local Account Manager.

Support team
The support team consists of experienced system engineers that work closely with the product development team. The customer will be kept informed of work progress until the incident is closed.